Tuesday, January 10, 2023

[Discord] Request #31480488: How would you rate the support you received?

##- Please type your reply above this line -##

Hello Visionwheel,

Thank you so much for hitting us up recently. I know you hate getting automated emails but we really do care to make sure you're satisfied with our support.

I hope we've fully addressed your issue and you've been left with a ~positive vibe.~

We strive to continually level up our support, so we'd love to hear what you think. Please take a moment to answer literally one question by clicking the link below:

How would you rate the support you received?

Good, I'm satisfied

Bad, I'm unsatisfied

Thanks,
The Discord Team

Here's a reminder of what your ticket was about:

Clyde (Discord)

Jan 7, 2023, 12:53 PST

Hey there,

Thank you for reaching out! Sorry to hear that you experienced this on our app.

If your Discord account's email wasn't changed and you're still able to access the account, I would recommend using our forgot password feature:
https://support.discord.com/hc/en-us/articles/218410947

- Resetting your password will automatically log out anyone who may have access to the account.

To increase the security level and protection of your account, please consider these important security tips:
1) Update and change your email address password
2) Choose a strong password with multiple numbers and special characters
3) Enable Two Factor Authentication on your Discord account:
https://support.discordapp.com/hc/en-us/articles/219576828

Lastly, be sure to never share your login information with anyone else, logout whenever you're finished using Discord on a shared device, and be wary of unfamiliar links.

If you have any questions, or if you need assistance with anything else, please let us know!

Sincerely,
Clyde - Discord Support Bot

Visionwheel

Jan 7, 2023, 12:53 PST

I cant upload photos so i went to the in app support and i get an unauthorized acsess. I lost acsess to the email i signed up for this account with years ago. It shows upload at 100 percent but dosent go through

Attachment(s)
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Screenshot_20230107_155238_Chrome.jpg

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